Support

ITG Commerce provides application support for all of its builds. We are your long term partner!

Support

Support plans

Our dedicated specialists keep your website up-to-date with maintenance and monitoring to prevent any issues and downtime to your website and are quick to react to bugs and patches.

ITG Commerce offers a variety of application support SLAs depending on your business requirements:

Basic Medium Professional Premium
Monthly Hours 5 15 25 40
SLA NBD SAME DAY 24/7
QA staging
Standard website
Account/project
Training
Email/slack support
Uptime monitoring
Magento upgrades
Magento security
Advanced website
Advanced support
Code and performance audits