Support
Support packages
Our dedicated specialists keep your website up-to-date with maintenance and monitoring to prevent any issues and downtime to your website and are quick to react to bugs and patches.
OVERVIEW
Utilizing best-in-breed technologies in combination with Amazon Web Services, ITG provides your business with the latest in web server technology.
Contact us today to find out which package fits your business needs.
Features
- Service Upgrades
- Continuous Delivery
- Automated Service Recovery
- Weekly Archive Backups
- Backend and Session Caching
- Daily Backups
- Restoration
Support Plans
ITG Commerce provides application support for all of its builds.
Basic | Medium | Professional | Premium | |
---|---|---|---|---|
Monthly Hours | 5 | 15 | 25 | 40 |
SLA | NBD | SAME DAY | 24/7 | |
QA staging | • | • | • | • |
Standard website | • | • | • | • |
Account/project | • | • | • | • |
Training | • | • | • | • |
Email/slack support | • | • | • | • |
Uptime monitoring | • | • | • | |
Magento upgrades | • | • | ||
Magento security | • | • | ||
Advanced website | • | |||
Advanced support | • | |||
Code and performance audits | • |
Still on Magento 1?
We have a support package to relieve the pressure of remaining on M1 past end-of-life.
Explore other services
Our Work
Other Selected Projects

SERVICES: Node.js, React, Angular, .NET and iOS developments

SERVICES: PWA, Magento, Custom Solutions

SERVICES: Unigy uMarketplace, AWS Cloud Hosting, Magento 2 Commerce, Application Support

SERVICES: M2 Development, Cloud Hosting & Application Support

As their preferred E-commerce Solutions provider since 2014, Ezetera chose ITG to upgrade Ezetera.com to Magento 2, fully integrated with SAP & Salesforce.
SERVICES: UX Design, Migration, Continuous Custom development

SERVICES: M2 Development, Authorize.net payment gateway and RDI POS integrations, AWS Cloud Hosting

SERVICES: Magento 1 and 2 Extension developments, application support

SERVICES: Cayan Payment Magento 2 extensions development, application support

SERVICES: Magento 2 Development, CRM integration and Consultancy, Cloud Hosting and Application support

SERVICES: Magento Development

SERVICES: Magento Commerce Development, CRM integration and Consultancy, Cloud Hosting