Support
ITG Commerce provides application support for all of its builds. We are your long term partner!
Support plans
Our dedicated specialists keep your website up-to-date with maintenance and monitoring to prevent any issues and downtime to your website and are quick to react to bugs and patches.
ITG Commerce offers a variety of application support SLAs depending on your business requirements:
| Basic | Medium | Professional | Premium | |
|---|---|---|---|---|
| Monthly Hours | 5 | 15 | 25 | 40 |
| SLA | NBD | SAME DAY | 24/7 | |
| QA staging | • | • | • | • |
| Standard website | • | • | • | • |
| Account/project | • | • | • | • |
| Training | • | • | • | • |
| Email/slack support | • | • | • | • |
| Uptime monitoring | • | • | • | |
| Magento upgrades | • | • | ||
| Magento security | • | • | ||
| Advanced website | • | |||
| Advanced support | • | |||
| Code and performance audits | • |