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Support

Support

Support packages

Our dedicated specialists keep your website up-to-date with maintenance and monitoring to prevent any issues and downtime to your website and are quick to react to bugs and patches.

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OVERVIEW

Utilizing best-in-breed technologies in combination with Amazon Web Services, ITG provides your business with the latest in web server technology.

Contact us today to find out which package fits your business needs.

Features
  • Service Upgrades
  • Continuous Delivery
  • Automated Service Recovery
  • Weekly Archive Backups
  • Backend and Session Caching
  • Daily Backups
  • Restoration
Support Plans

ITG Commerce provides application support for all of its builds.

 BasicMediumProfessionalPremium
Monthly Hours5152540
SLANBDSAME DAY24/7
QA staging••••
Standard website••••
Account/project••••
Training••••
Email/slack support••••
Uptime monitoring•••
Magento upgrades••
Magento security••
Advanced website•
Advanced support•
Code and performance audits•
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Still on Magento 1?

We have a support package to relieve the pressure of remaining on M1 past end-of-life.

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Explore other services

ITG PWA
Marketplaces
Adobe Commerce
Custom Solutions
Magento Express
UI UX Design
Discovery
Hosting
Support
Our Work

Other Selected Projects

See Tickets See Tickets View Case See Tickets US is an international ticketing services company and a subsidiary of French media conglomerate Vivendi SA. See Tickets US came to ITG Commerce with an ambitious plan to extend its ticketing platform, mobile applications and core API structure to better serve their rapidly expanding business in the United States. CLIENT: See Tickets
SERVICES: Node.js, React, Angular, .NET and iOS developments ModLi ModLi View Case ModLi is a modest fashion retailer and marketplace operating in multiple countries with hundreds of vendors and over 50k products. ModLi had been running on Magento 1 for 5 years when they came to ITG looking to improve low mobile conversion rates, CMS management, and site performance. CLIENT: ModLi
SERVICES: PWA, Magento, Custom Solutions Bauhaus Marketplace Bauhaus Marketplace View Case Bauhaus is a German home improvement DIY founded in 1960. Bauhaus Hungary came to ITG to build out a Catalog Extension Marketplace of their existing eCommerce solution. CLIENT: Bauhaus Marketplace
SERVICES: Unigy uMarketplace, AWS Cloud Hosting, Magento 2 Commerce, Application Support Good-360 Good 360 Australia View Case When Good 360 Australia brought Good360’s “Circle of Good”to the Australian market, ITG Commerce developed a platform for Good360 Australia’s needs. CLIENT: Good 360 Australia
SERVICES: M2 Development, Cloud Hosting & Application Support Ezetera Ezetera View Case Ezetera is a leading seller of textbooks, uniforms and school supplies in Mexico.

As their preferred E-commerce Solutions provider since 2014, Ezetera chose ITG to upgrade Ezetera.com to Magento 2, fully integrated with SAP & Salesforce. CLIENT: Ezetera
SERVICES: UX Design, Migration, Continuous Custom development Mincer's Mincer's View Case Mincer's Imprinted Sportswear is a family-owned & operated retailer of University of Virginia sports apparel, clothing, gifts, accessories and hats. CLIENT: Mincer's
SERVICES: M2 Development, Authorize.net payment gateway and RDI POS integrations, AWS Cloud Hosting Emarsys Emarsys View Case Emarsys is a leading provider of omnichannel customer engagement software providing 1:1 interactions between marketers and consumers. CLIENT: Emarsys
SERVICES: Magento 1 and 2 Extension developments, application support Tysys TSYS View Case TSYS is a subsidiary of Global Payments and provides payment processing services, merchant services and various other related payment services. CLIENT: TSYS
SERVICES: Cayan Payment Magento 2 extensions development, application support Bay Alarm Medical Bay Alarm Medical View Case When Bay Alarm Medical chose to move to Magento 2, they chose ITG Commerce as their partner. CLIENT: Bay Alarm Medical
SERVICES: Magento 2 Development, CRM integration and Consultancy, Cloud Hosting and Application support Mimera Mimera View Case Mimera is an online store with an extensive selection of high quality, uniform standard beauty products and equipment. CLIENT: Mimera
SERVICES: Magento Development Get Safe GetSafe View Case ITG Commerce developed the Getsafe store, the WordPress site and handled Magento integrations with a variety of 3rd party systems – Salesforce, Chargent and Avalara to name a few. CLIENT: GetSafe
SERVICES: Magento Commerce Development, CRM integration and Consultancy, Cloud Hosting
Get in Touch

There are a variety of ways for you to reach out to us. In person, online or by phone. 

Let ITG Commerce know how we can help!

Contact ITG in person, online or by phone to begin discussing how we can work together.

ITG Commerce is always interested to speak with smart and ambitious people about joining our growing team.