It’s official, ITG is now a Platinum Partner for Shopware! Learn More
Dedicated Support
Support
ITG Commerce provides application support for all of its builds. We are your long term partner!
Support plans
Our dedicated specialists keep your website up-to-date with maintenance and monitoring to prevent any issues and downtime to your website and are quick to react to bugs and patches.
ITG Commerce offers a variety of application support SLAs depending on your business requirements:
| Basic | Medium | Professional | Premium | |
|---|---|---|---|---|
| Monthly Hours | 5 | 15 | 25 | 40 |
| SLA | NBD | SAME DAY | 24/7 | |
| QA staging | • | • | • | • |
| Standard website | • | • | • | • |
| Account/project | • | • | • | • |
| Training | • | • | • | • |
| Email/slack support | • | • | • | • |
| Uptime monitoring | • | • | • | |
| Magento upgrades | • | • | ||
| Magento security | • | • | ||
| Advanced website | • | |||
| Advanced support | • | |||
| Code and performance audits | • |
CASE STUDIES
Meet our clients
Have a strict deadline to meet?
Find out about our 60-day launch offer!
- Fast
- Magento
- Shopware