Dedicated Support

Support

ITG Commerce provides application support for all of its builds. We are your long term partner!

Support plans

Our dedicated specialists keep your website up-to-date with maintenance and monitoring to prevent any issues and downtime to your website and are quick to react to bugs and patches. ITG Commerce offers a variety of application support SLAs depending on your business requirements:

	Basic	Medium	Professional	Premium
Monthly Hours	5	15	25	40
SLA		NBD	SAME DAY	24/7
QA staging	•	•	•	•
Standard website	•	•	•	•
Account/project	•	•	•	•
Training	•	•	•	•
Email/slack support	•	•	•	•
Uptime monitoring		•	•	•
Magento upgrades			•	•
Magento security			•	•
Advanced website				•
Advanced support				•
Code and performance audits				•